Provider Partnerships
Led statewide provider engagement programs that improved satisfaction and reduced abrasion. Built cross‑functional workflows between Provider Relations, Claims, and Quality for cleaner handoffs and faster resolution.
Senior healthcare operations leader who fixes messy problems without the melodrama. I build high‑trust provider partnerships, streamline claims operations, and try to leave people and processes better than I found them.
I grew up in Doe Run, Missouri, started my career at Centene sorting mail, and spent nearly two decades climbing through claims and operations. Today I serve as Senior Director of Provider Engagement and Claims Operations in Iowa, where my team supports providers, improves member experience, and makes complex processes simpler and faster.
I care about practical leadership. Clear communication. Owning mistakes. And building systems that help people do their best work. Off the clock I’m a prop maker, a Magic: The Gathering judge, and a dad who thinks the 90s were peak style.
Current interests: expanding LTSS access in Iowa, human‑centered process design, and helping teams become a little braver and a lot more consistent.
Led statewide provider engagement programs that improved satisfaction and reduced abrasion. Built cross‑functional workflows between Provider Relations, Claims, and Quality for cleaner handoffs and faster resolution.
Stood up issue triage, reporting, and root‑cause cycles that cut turnaround times and increased first‑contact resolution. I like data that actually changes behavior.
Co‑led education efforts to expand B3 and LTSS services across Iowa. Focus on plain‑language materials, regular webinars, and in‑person sessions that help providers move from interest to action.
Fresh thinking on leadership, healthcare operations, and making hard work feel human. A few starting points:
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No spam. No fluff. If I can’t help, I’ll say so.